It’s experiment time! Roll up yer sleeves. Here I am again trying to make sense of Facebook. Over on our glorious Ptype Facebook page, we post a few things now and then we hope will be of interest to UX practitioners. But we notice that Facebook rarely shows them read moreRead More
A LinkedIn connection shared a link to a site she thought was interesting. OK, I’ll bite. I head over to the site. I can’t see any page without signing up or logging in. There is a popup blocking my every move. No matter how many times I reload the page or w read moreRead More
As a Disney Vacation Club (time share) member, I go to Walt Disney World in Florida at least once every other year. You may laugh but it’s my happy place. Even when I am there, I am still wearing my UX hat. Today I want to look at a UX flaw in trying to make some read moreRead More
I’m a paying customer of a meditation app. How does it work? You have a long screen where you pick the topic. Then you pick which one, then you play it. Easy process, right? They also have a few special series on one topic. So it might be the 7 Days of Something. read moreRead More
I Googled “design custom backpack” because I want something specific and can’t seem to find it.
One search result was this page from the Vans site. I can tell from the bread crumbs that this is a page for designing a BACKPACK.
But I can only tell that from the bread crumbs.Read More
Clicking around nothing in particular recently, I found a list of something like 11 things Baristas want you to know. Here was number 7:
It says, “If you asked for decaf, I gave you decaf. You don’t need to ask me repeatedly. I am not out to get you.”
And I’m not out to piss you off when I ask you repeatedly.
I have a caffeine allergy. It’s one of those allergies where I can have a little of something, but if I go above a certain threshold, that allergy is 100% ON. I can have about as much caffeine as you’d find in a can of Coke, about 40mg, in a day. Or I can have a little dark chocolate. Or some decaf coffee or espresso.
One thing I definitely can’t have would be regular coffee. Certainly not regular espresso. That will be very bad. That would be like 4x what I can handle and I won’t even see it coming.
If I go over my threshold, I get a basilar migraine for about 12 hours. Nothing cures it or makes it go away other than time. I have to wait it out. So it’s best to stay under that threshold. And since I was diagnosed in 1984, I’ve gotten very good at knowing where that line is.
I love decaf coffee. Love the taste of it. Don’t want to give it up because baristas have made me sick three times in 15 years.
You’re not out to get me, but you’re human. You might make a mistake.
I evidently DO need to ask repeatedly because in the last 15 years, Starbucks baristas have:
- Given me caffeine 3 times no matter how many times I checked if it was decaf and told them I have an allergy. They deserve a special rung of hell.
- Remade my drink (various baristas in various locations) because when I double-checked, they suddenly weren’t sure if they had pulled a decaf shot or not. Grateful to them!
I’m going to ask repeatedly. Please learn to not take that personally.
I once asked a barista in an airport if she were sure she was giving me decaf. She snidely said, “I CAN read.” OK, I bet you can read. But anybody can make a mistake.
Please work WITH me. Please be understanding. If I ask that much, it must be important to me. I know you’re not out to get me. But I also know that it’s human to grab the wrong thing. We’re all capable of it.
Thank you.Read More
Are you headed to UXPA 2016 in Seattle? Make sure to drop by and talk to us about our UX strategy and design offerings, Axure training, and Axure prototyping.
On Tuesday 31 May, we’re giving a half day workshop in the evening. It’s called, “Add Axure Prototyping Skills To Your UX Process.”
We’ll start by covering in general why prototyping is a great addition to your UX process as well as why Axure is the best choice as a tool.
We will then teach some of our lessons from our famous Axure training workshops. We only have a half day, so we can’t fit in our full 2-day Core Skills class. But we can definitely give you real techniques and skills you can start using immediately.
And we’re in booth #3!
UXPA also has sponsor booths and we bought one right by registration. We’re hoping you can’t miss us. Come learn why our Axure training is so awesome… and why we like to say, “The agency you hired hired us.”Read More
I can’t believe this is still a thing. Based on the request to renew the license of my FTP software, it still is a thing.
This email is coming from an unmonitored account or so says the copy. Yet when I hit reply, the email went to sales@.
That’s the right thing to do… though they do need to update their form email to say you can hit reply if you need help.
Every email you send should allow replies.
The reply doesn’t have to go to the same person, department, or mailing list that sent the email to the recipient. But if people naturally hit reply, let that email go SOMEWHERE where it gets attention.
Perhaps that reply generates a support ticket. Perhaps it goes to a real person or team. But it shouldn’t go nowhere.
And we shouldn’t even message people anything that sounds like they won’t be able to easily get service or support. Need help? Hit reply. Make it easy for them.Read More