Posts Tagged "best buy"


Best Buy Wants Me To Use Credit


Posted By on Nov 28, 2014

Happy Black Friday. Hope you are home relaxing. I’m on a vacation weekend with a friend, and NOT shopping.

Best Buy wants me to come shop on Black Friday. I got this email on Monday.

ScreenHunter_82 24-Nov-14 13.47

Holy cats. I’m greeted by legal first name and middle initial! Who does that?

They want me to know how much credit I have on my Best Buy credit card.

Rather than just, “Hey come use your card,” it’s, “HEY you have $750 with which you could be getting into temporary debt!”

Notice the 18-month financing offer doesn’t say the interest rate. I recently bought a super yummy Sleep Number bed. I got 36 months of financing on it for 0% interest. That’s right, no interest if I pay that off in 36 months. Can do! And that’s a sweet deal.

But my Best Buy credit card says the APR is 24.24%. You saw that right. I found a calculator online that lets you put in a credit card balance, the APR, and the amount you plan to pay each month. As many people pay minimums, if I paid $30/month, it would take 3 years to pay that off. I will have paid $330 in interest… on a $750 purchase.

So Best Buy, thanks but no thanks. Luckily I’m not in the market for anything right now. Just bought a new laptop from Lenovo. Bought a TV from you earlier this year. Not upgrading my phone or tablet this year. I think I need an HDMI cable and that’s about it.

And to all the rest of you shoppers, think about those credit card rates and your repayment plan before spending! The calculator at http://www.bankrate.com/calculators/credit-cards/debt-calculator.aspx is a nice wake up call.

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I recently upgraded my smartphone to the Samsung Galaxy Note 3 phablet. My old phone was wonderful… the Samsung Galaxy S3. I kept it in nearly perfect condition. Case. Screen protector. I take care of my stuff.

I researched which site would offer me the most money to buy it back or trade it in. Same thing, different language on different sites.

Gazelle offered around $90.

eBay emailed me that if I upgrade my phone on eBay, I could get a $50 eBay card! I don’t think eBay can activate a Note 3 on Sprint, and that’s a bad offer.

Friends suggested I sell it on eBay. Well, I bought it for $199 at Best Buy in July 2012. Not sure it’s worth that much used on eBay.

It appears to be worth the most to the Best Buy Trade In Center. They asked me the usual questions, and I was surprised to see that they offered me $170 for the phone.

That’s about TWICE the second best offer I had. Wow. Yes please! Went through their checkout, sent it in, and yesterday got an email that they agreed with my condition assessment of the phone. Obviously, if they disagree, they might give you less money. Click to enlarge.

ScreenHunter_63 Oct. 14 08.50

Well, they agreed, and $170 is on its way to me in the form of a Best Buy gift card. That’s OK by me. I live near 2 Best Buys and tend to buy there often.

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Best Buy Needs Smarter Search Results


Posted By on Aug 28, 2013

I was thinking about treating myself to one of those really high capacity thumb drives. I often shop at Best Buy. I was wondering what they were currently offering.

I typed “flash drive 256GB” thinking that those little USB thumb drives are called “flash drives.” These are my search results. Click to enlarge:

ScreenHunter_42 Aug. 16 09.18

1200 search results. 1200 search results should be a clue to any online store that their search might not be a good user experience.

There is no way Best Buy has 1200 flash drives. Nor do they have 1200 computer models that have flash storage. This can only be the worst Boolean OR ever. I must be getting everything that’s flash, everything that’s a drive, and everything that’s 256GB.

I didn’t buy anything. I suggest that Best Buy improve their search and results experience.

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Best Buy Emails A Defensive Letter


Posted By on Feb 6, 2013

I got this in my email in November. I have no idea what they’re talking about. If a retailer is running some sort of ads that take a shot at Best Buy, I either missed those or don’t live in those region.

Which begs the question of: is this happening in my region? Maybe this shouldn’t be a national emailing? Why so defensive? Why such a long email? Click to enlarge:

ScreenHunter_28 Dec. 11 06.24

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I am done with Seagate hard drives. I’m suggesting that to everybody.

In early 2010, I bought a Seagate FreeAgent little guy that held about 500G. By September, it was corrupted and unreadable. I went to Geek Squad in my local Best Buy, which was then Oro Valley, AZ. Steve was awesome, and for the cost of another drive + $99 for the data “transfer,” I got all of my data back in about 2 days. I had the data put on a little silver Western Digital My Passport (750G).

In spring 2011, I decided that I needed a super backup and archive drive for all of my client and music files. I went to Best Buy, and dropped about $200 for a Seagate 2TB drive. I was still floating in the happy days of my Seagate drives from the 1990s, but clearly, these are not those. By July, the drive was completely corrupted and unusable. I went to my local Best Buy, now San Bruno, CA, where Ryan gave me the bad news that they couldn’t recover the data. It had to be sent out to their facility in Kentucky, where they do the serious data recovery.

Meanwhile, I’m in emails with Seagate customer support, who are great ONLY at copying and pasting form replies about how frustrating it can be to lose data. Really! Yes, evidently it can be frustrating to lose 1.2TB of data on a brand new 2TB drive. I’m glad they mentioned that. And what will they do to help? Nothing. How did they feel about this being my SECOND Seagate in a row to go POOF while all of my Western Digital drives never had a moment of failure? They sent me a form email about how frustrating it can be to lose data.

Infuriating.

But on top of that, they also let me know that their data recovery can start around $1000 and run up to $2500, and would I like to send my drive in. Absolutely not.

Long story short, Geek Squad in Kentucky just called me. They were able to recover ALL of my data except 54MB. Fantastic! To only lose 54MB out of 1.2TB is amazing. However, it cost me $500 for their “level 2” recovery service. This means that a $100 or $200 Seagate drive really costs hundreds more, once you factor in the data recovery, not to mention the time lost. It’s October, and my 2TB Seagate drive was failing in July. Geek Squad has had it about 6 weeks.

And yes, they recovered it to a Western Digital 2TB. Seagate can go suck it FIRST for having drives that are evidently prone to failure, and second for giving the worst and most uncaring customer “support” I could have imagined.

Am I doing something so special with these drives? Not that I know of. I haven’t put them in the dishwasher. I use them connected to my main laptop or my netbook to work on files. I would think that they are supposed to store files and let me work on files. I didn’t think I was doing anything special. And yes, I always do a proper eject or total system shutdown before I remove them. So let’s not blame me, please!

What else am I doing now? I’m using SpiderOak to back up to the cloud. That way, if a drive dies, I will have all the important stuff in the cloud. SpiderOak is like Dropbox in that it can backup, sync, and share, but it’s better in that it can handle external and networked drives. You get 2G for free, and then they charge around $10 per month per 100G. Based on what I’m paying for data recovery, I will buy a few hundreds gigs on their cloud to know that I don’t have to do data recovery ever again.

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