Not all agencies offer the same services. Not all “design agencies” have the same specialties.
You can tell what your agency’s strengths are right on their website. What are their key services? What do you see in their website navigation? This might be what they do most or best.
When you read their services, is UX, “user experience,” or product design just a bullet point on a list? Then it’s unlikely to be a specialty. Many of those agencies offer UX by outsourcing to people like us. Eliminate the middleman, we say!
User-Centered Design (UCD) is a bridge between idea and execution.
A typical agency listens to what you want, designs a few options, and runs it by you.
UX agencies have a different approach. Is your assessment of the problem correct? Is this the only feature customers really need right now? Are there other problems you haven’t noticed?
We don’t just solve problems. We also help find and validate them. We want you to fix all of the real issues with the best execution for your target audience(s).
We’ve created a video explaining the difference between how a creative, marketing, or digital agency might approach a project vs how we would approach a project.