I Need A How To For The How To

Posted By Debbie on March 13, 2015

The company we use to file 1099s online appears to have had a re-branding and some new interface changes. After logging in, which you’d probably only do once a year anyway, this is the screen you get:

ScreenHunter_159 Jan. 24 15.12

Congrats! You have won our first-ever Four Horsemen of Bad UX prize!

This wins for summoning all four of our Four Horsemen of Bad UX(TM): frustration, confusion, disappointment, and distraction.

This may also be a rare case where we don’t even have to explain what made all the Horsemen arrive. You can probably see how this single screen can create frustration, confusion, disappointment, and distraction for users.