I apologise that it accidentally looks like “pick on one company in particular” week, but this was too interesting to not mention.
This was in my LinkedIn news feed Sunday (2 days ago) after lunch. I was being fed it because one of my LinkedIn connections commented on it.
The guy I know posted a rather negative comment. I didn’t feel like I saw a lot of negative, unhappy commenting around LinkedIn, so I decided to read all 69 comments on the ad. Here are some with names blurred.
I didn’t cut and paste those together. That’s 6 unhappy comments in a row. And more interestingly, look at the dates of when they were left. 6 months ago. 5 months ago. But there are newer unhappy comments as well.
That’s always a great UX question.
Why DO you need all my contact details to show me a demo video? Well, the answer is that someone in the business or sales department decided it was better to “force” people into a lead funnel than to showcase their product without strings attached.
That is often misguided. People don’t want to give you their information. You might end up with fake information, which doesn’t accomplish your business goal. Or you might lose people who don’t feel like jumping into the lead funnel before they’ve even seen the product or its price.
Other comments under this LinkedIn ad suggested other competitors who had lower pricing. I would think that if I had less expensive competitors but I’m sure that my product is better and “worth it,” a marketing decision might be made to drain the moat and let people see what I’d hope is a super-compelling demo video.
It’s time to take that LinkedIn ad down.
After what looks like more than 6 months of running this ad over and over to the same people, it’s time to take it down. In general, that’s too much repetition of the same ad. More importantly, your ad now goes out with 69 comments, most of which are negative about your product and company. Some suggest competitors. That’s probably NOT the advertising experience you were hoping for.