Posts Tagged "customer retention"


About twice a year, out of nowhere, an envelope appears in my mailbox from Wells Fargo. It’s always a surprise. And it always has a brand new, shiny Wells Fargo ATM debit Visa for this here Brass Flowers, Inc. bank account. It comes with a letter basically saying they detected fraud on the account so […]

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Last week, I wrote a blog post about RelayRides. The short version is that their customer support seemed non-existent, and I was too concerned about insurance to be their customer. The longer version is a good read. After that blog post, RelayRides tweeted me that they wanted to “clarify” things I wrote in my blog […]

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Recently, a customer having trouble cancelling his Comcast service recorded the second half of a 20 minute call. He then released this awful and painful call. Comcast claims to be embarrassed and looking into this terrible experience. The World Cup is over, Comcast. You can stop writhing on the ground pretending you are injured. That […]

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Lots of companies are in hot water and in the public eye lately, and I think it boils down to one thing: not accurately defining their target customer. Hobby Lobby (a craft and hobby chain) was recently in the news for not carrying Hanukkah items. And when asked why, people were basically told their CEO […]

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