Posts Tagged "disappointment"

LivingSocial was offering a voucher for a chocolate-making workshop with Rachel Dunn Chocolates. I’m already pretty good with chocolate, but I thought it might be a nice weekend adventure for me and my boyfriend. So I bought it. I did read LivingSocial’s fine print first, which among other things said: Open toe shoes, cologne, perfume, […]

When I work on a project, I am holding every button, every menu, every click and process up to three yardsticks: Frustration, confusion, and disappointment. Based on the personas or what we know about the intended users, when and where will they feel any of those? The moment I see those coming, I know I […]