2016’s Weirdest Email
03 January 2017
Categories: Human Behavior
Tags: bias, email, General Assembly
03 January 2017
Categories: Human Behavior
Tags: bias, email, General Assembly
Tags: customer service, customer support, email, reply
I can’t believe this is still a thing. Based on the request to renew the license of my FTP software, it still is a thing. This email is coming from an unmonitored account or so says the copy. Yet when I hit reply, the email went to [email protected] That’s the right thing to do… though […]
Read More09 June 2015
Categories: News and Announcements
Tags: email
Recently, we have had some people fill out the forms on our website, choose to provide no phone number, and only give us their email address. That could go well. Unless… You spell your own email address incorrectly. We have had 2 people in the last week or so email us and give us an […]
Read More01 April 2015
Categories: UX/UI
Tags: email, error messages, validation
SERIOUSLY?
Read More21 July 2014
I filled out a web form to find out if a time share place had better rates on a possible hotel stay than the hotel is offering for those dates. I sent the form in. I quickly got this back: Oh! You decided to have a web form sent to an email address you don’t […]
Read MoreCategories: Business, Marketing, Software
Tags: email, mailing lists, spam, unsubscribing
This happened. How? Why? Which part of “unsubscribe me” makes it sound like I want to be on this list for 10 more days? How is it that your email system doesn’t email who’s on your list when it’s time to send? Does that mean your email list is sending to people who opted out […]
Read MoreCategories: Business
Tags: customer service, customer support, email
I had booked a bunch of flights before I was approved for TSA Pre Check. I then needed to add my Known Traveler Number to all of my flights and frequent flyer accounts. Some made that easy… JetBlue had an obvious spot to add it to my profile and my upcoming flight. United was also […]
Read More27 March 2014
Categories: Marketing
Tags: coupons, email, email marketing, marketing
I tried Eat24 the other day mostly by mistake. I was home sick, looking at the menu of a local place we eat at with some frequency. I wanted lunch takeout. And it looked like they had just added online ordering! Good for them. Delicious place. So I had my first Eat24 ordering experience. It […]
Read MoreAirport WiFi. Why does it have to suck so much? Why do I have to agree to so many things and watch a video before I can get it? This one was special. This was the Dallas airport, also knows as DFW. I was actually connected (which you’ll see as tiny orange text in the […]
Read More29 August 2013
In June, I decided to try a hotel I’d never stayed at before. The oddly-named Hotel Menage was a cute little place walking distance from Disneyland. Before I left, I was surprised to get an email from them that was basically a weather forecast. I thought that was clever. Better than the long, cluttered emails […]
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