Posts Tagged "forms"

My new CMSWire article is now available! They get exclusivity for 90 days before I can post it here, so please go read The UX of Job Applications: Less is More. Preview: The UX of Job Applications: Less is More Few online processes are more frustrating than online job applications. Why are they so awful? […]

I want to encourage everybody to stop doing this before I can download your white paper. It’s not user-centered. Nearly zero people WANT to be on your mailing list or get contacted by your sales team, which have to be the only reasons you’ve put up this obstacle. “I hope this company delays me reading […]

I was recently doing a UX Optimization Report for someone. When I got to his contact page, he had one form for each type of inquiry you might have. Contact me for X reason, separate form for contacting him for Y reason. That might seem like a better way for YOU to stay organized, but […]

I don’t want to enter my email address twice. You’re trying to save me from typing my own email address incorrectly? Well I just copied and pasted it. That’s like calling the wrong number, finding out it’s the wrong number, and then hitting redial on the phone. If you’re going to allow copy and paste […]

Best Buy emailed me that printer ink was on sale. OK, I’ll bite. The discount no-name ink I bought last time didn’t work very well. I might return to name brand ink. Let’s see it! Hey, there’s something missing. Where are the prices? How can I decide to buy something if I don’t know what […]

Once upon a time, when you built a questionnaire or form, you included every possible question and field, even if the answer isn’t needed or applicable. Nowadays, we can do better. Some sites’ ideas of doing better is greying out fields they think you don’t need. For example, in an eCommerce checkout, you might hit […]

There is always something ironic about filling out a job application where the UX is so bad I almost want to just say “forget it” and not apply for the job. Here are some of the ways in which these summon The Four Horsemen of Bad UX. Unnecessary Questions One application first asked me my […]

Last month, I visited France and the UK. There are times when I wanted to get online. Wi-Fi networks were marked as free. Here’s what greeted you when you chose free wifi. Or this one. Sure, that’s a quick one to fill out. Put in some fake info, they don’t confirm it, and you’re online. […]