In April 2011, I had a conversation with eBay about why users were “pogo sticking,” as they called it. People search, get results, go into an item, and less than 2 seconds later they leave that item and go back to search results… only to do it all again. As a UX chick and eBay […]
Read MoreI’d like to see some classic Disney animation. I know they don’t always make that easy to get other than buying. Amazon Instant Video (with Prime) didn’t seem to have what I was looking for. So I hit Netflix. I’m a paying customer of Netflix streaming. I don’t pay for DVDs because I found I […]
Read MoreJust for kicks, I typed into eBay the phone I currently have (as of when I’m writing this). The Samsung Galaxy S3. Look at what I get back. Click to enlarge. Over 36,000 search results. No way I’m paging through THAT. But look at the left column. Around 4,000 are phones. Around 30,000 are accessories. […]
Read MoreI was thinking about treating myself to one of those really high capacity thumb drives. I often shop at Best Buy. I was wondering what they were currently offering. I typed “flash drive 256GB” thinking that those little USB thumb drives are called “flash drives.” These are my search results. Click to enlarge: 1200 search […]
Read MoreThis has to be the most interesting biz move ever. When I first installed Firefox, I accidentally installed some Yahoo version of it. It’s full of Yahoo! logos and toolbars and the search defaults to Yahoo. That was OK since I use Chrome. But for some testing, I decided to make sure I had the […]
Read Morehome page, Sept 2010 individual product page, Sept 2010 search results, Sept 2010 Clutter doesn’t work anymore. Did it ever? Well, it was in style for quite a while, and people are still building websites like that. One of our clients showed me this website recently (see right side screen shots), and said he wanted […]
Read More