I can’t believe this is still a thing. Based on the request to renew the license of my FTP software, it still is a thing.
This email is coming from an unmonitored account or so says the copy. Yet when I hit reply, the email went to [email protected]
That’s the right thing to do… though they do need to update their form email to say you can hit reply if you need help.
Every email you send should allow replies.
The reply doesn’t have to go to the same person, department, or mailing list that sent the email to the recipient. But if people naturally hit reply, let that email go SOMEWHERE where it gets attention.
Perhaps that reply generates a support ticket. Perhaps it goes to a real person or team. But it shouldn’t go nowhere.
And we shouldn’t even message people anything that sounds like they won’t be able to easily get service or support. Need help? Hit reply. Make it easy for them.