DevOps ICU: Improving DevOps Results by Integrating UX Practitioners and Processes


Product quality, shorter time to market, improving productivity and efficiency, increasing your ability to build the right product, improving customer satisfaction.

It keeps you up at night and makes days more stressful. UX is throwing your Agile train off so much that you want to throw them under it.

Your DevOps is in critical condition. Business processes and workflows are inefficient. “Disaster projects” bleed time and money. You’re losing customers, or having a harder time winning them. 

Productivity is suffering. Collaboration is frustrating or seems non-existent. Engineering has to build and rebuild more than it should. Customer service is often in crisis management mode trying to handle angry and upset customers.

Our DevOps ICU: Improving DevOps Results by Integrating UX Practitioners and Processes course teaches attendees how to save time, money, and sanity when UX does research, designs, build rapid UX prototypes, conducts and interprets UX testing, and iterates.

Let UX brainstorm, design, prototype, test, and iterate before developers have written a line of code.

Available Formats

Who Should Attend & Prerequisites

This course is aimed at workers in non-UX roles such as business analysts, developers, QA engineers, product managers, project managers, Scrum Masters, Lean evangelists, graphic designers, and copywriters.

This course is great for anybody looking to gain a career edge by being able to demonstrate a good understanding of UX and how to incorporate it into processes.

Prior experience with UX is not required or presumed.


  • Focus on DevOps common goals and how those are also UX goals.
  • Understand the approach UX takes to designing software and systems, the tasks and deliverables, and how UX is a unique specialty.
  • Examine how User-Centered Design fits into project timelines and development methodologies including Agile and Lean.
  • Work on a customized plan on how to best collaborate with UX practitioners. On-site training clients should require that UX leadership attend this part to include them in designing the Actionable Collaboration Plan.

This course does not teach you to be a UX practitioner or do UX work. Some engineers tell me they’ll just go take a UX boot camp and then they can do what I do. When I ask them what kind of programmer they imagine I’ll be after a 3-day boot camp and if I can then do their job, the light bulb goes on.


  • Defining UX
  • 5 Elements Used by Great UX Practitioners – Empathy, Cognitive Psychology, Possible Outcomes, Architecture, and Problem Solving
  • Good UX vs Bad UX: Recognizing good and bad user experiences in real life and in digital interfaces.
  • User-Centered Design and Deliverables – How and why does UX make them and what do they mean to engineering teams?
  • Adding UX to the process –  Waterfall, Iterative Waterfall, Agile, and Lean environments
  • Best Practices for Cross-Functional Team Collaboration
  • Foster a Culture of Mutual Respect
  • Hiring UX Talent
  • Recognizing and Avoiding Hiring UX Impostors
  • Actionable Cross-Functional Team Collaboration Plan