UX/UI

I want to encourage everybody to stop doing this before I can download your white paper. It’s not user-centered. Nearly zero people WANT to be on your mailing list or get contacted by your sales team, which have to be the only reasons you’ve put up this obstacle. “I hope this company delays me reading […]

I recently read a blog post that claimed the best tool for clickable, interactive prototypes is Figma… because most people just need to make simple click-throughs. The author claimed that few really need “complex” prototyping. I couldn’t disagree more. UX design is more than clicking through the happy path. And if you are sending something […]

ADA Compliance for websites, mobile web, and digital interfaces is USA law. This might be news! But everybody was supposed to be compliant as of January under WCAG standards version 2.0. Version 2.1 was released on 5 June 2018 and of course, you are expected to keep up with new versions of the standard. But […]

I’ve been ordering protein powder jars from another country. It’s the best deal I can find! I’m desperate here! 🙂 The website with the best price and ships to where I am is a decent website. Good UX. Nice features like easy re-ordering. But there is one place where it can improve. I can only […]

You’re traveling to another city. You want to use the mass transit. You need a ticket for the bus or train. How do you buy it, especially if you don’t speak the local language? This can be very daunting for tourists. But the city of Livorno, Italy wins this one. Livorno is a popular cruise […]

Another thing I see trending is Conversational Commerce… shopping by voice. When Google Homes started getting hot in 2017, I saw lots of articles about how you were going to shop by voice. Same happened when people bought Amazon Echo and similar products. Amazon wanted you to imagine reordering laundry detergent by telling Alexa. Do […]

Facebook created a Page for one of my websites. Then pushed me to claim it as mine. Sure, yes that’s mine. Then published the page. No I don’t want that. I don’t plan to stay here long. I’m not pushing this Page to anybody. I guess I’ll go delete this page. No, you have to […]

I’m a superfan of TripIt. I pay for the Pro version. I highly suggest it for your travels. But there are some aspects of their app UX that remind me to blog about badges, alerts, and clearing them. TripIt’s desktop interface deserves another blog post. I have 3 alerts. I have a pre-trip update alert. […]

Once upon a time, apps had bottom navigation. It then seemed to go out of style with more apps opting for slide out menus with hamburger icons. Bottom navs seem to be making a comeback. Should you design a bottom nav for the app you’re working on? My American Express app on Android recently redesigned […]

I keep reading that chatbots are the thing and will be more of the thing but I have to admit I’m not on board yet. I believe that human communication is going to require humans. We’re X years off from truly conversational robots. Do you enjoy IVR systems? Welcome to the typed version. IVR systems […]